Who we are We Are Reach Ltd (“We”) are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
This policy relates to personal data about anyone visiting our website (referred to in part in this policy as “You”). In addition, it applies to any other person whose data we process in the course of our business.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. In addition please be aware that when visiting wearereach.co.uk you are accepting and consenting to the practices described in this policy.
Our lead for all data protection requirements and to contact with any issue pertaining to our data arrangements is: Chloe Haynes, We Are Reach, 2 Seven Dials, Saw Close, Bath, BA1 1EN.
What we do We Are Reach is a creative agency based in Bath, UK.
What personal data we collect and why we collect it We collect and store information about you which we get from someone filling in forms on our site – wearereach.co.uk – or by corresponding with us by phone, e-mail or otherwise. This includes information provided when you use our service, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, employment information, personal description and photograph, and any other personal data you voluntarily provide.
We do not collect or process sensitive information.
Information automatically collected With regard to each of your visits to our site we may automatically collect the following information:
technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call us.
How we use the information We use information held about you in the following ways:
Information you give to us. We will use this information:
To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issue you might have with the requested service.
Information we collect about you. We will use this information:
to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
as part of our efforts to keep our site safe and secure.
Who we share your data with We sometimes share your personal data with trusted third parties which act only on our instruction (known as “data processors”).
Data processors might be, for example, Google which stores data for us:
Where we share information with these companies or individuals we make sure that they also keep your data secure and that they also protect your rights. To this end we make sure that:
We provide only the information they need to perform their specific services.
They may only use your data for the exact purposes we specify in our contract with them or where their terms and conditions of processing contain the correct data processor clauses under GDPR.
If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.
How long we retain data We only retain data for as long as it is required for its original or related purpose. We also seek to keep only the minimum amount of data required to fulfil the purpose.
Google Analytics We use Google Analytics to monitor how our website is being used so we can make improvements. Our use of Google Analytics requires us to pass to Google your IP address (but no other information) – Google uses this information to prepare site usage reports for us, but Google may also share this information with other Google services. In particular, Google may use the data collected to contextualise and personalise the ads of its own advertising network.
What rights you have over your data Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent. You can do this by contacting Chloe Haynes at email@example.com
If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.
You can contact them by calling 0303 123 1113.
Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can’t be responsible for the content of external websites).
If you are based outside the UK, you have the right to lodge your complaint with the relevant data protection regulator in your country of residence.
Where your data is sent We do not routinely transfer your data outside of the EEA. However, from time to time we may pass personal data such as your name and email address to other services that we use to send out communications (electronically). However, your personal data will remain in the EU or countries considered by the EU to have equivalent policies such as Jersey, Guernsey, Switzerland, New Zealand and Canada. Companies based in the USA that have certified with the EU-US Privacy Shield programme are also considered to be permitted destinations by the EU (this includes popular US products like Google and Microsoft).
Where we store your personal data, and how we keep it secure We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way.
We take the following steps to maintain the security of your personal information:
we keep all of your information in systems that are secure
we limit access to your personal information to those who have a genuine business need to know it
we have password protected systems
we maintain firewalls and anti-virus software
any data which is accessed off site or on a mobile device is kept locked when not in use and never left unattended
We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are required to do so.